Terms, conditions & privacy

Payment terms

No person shall be deemed to have completed enrolment requirements for a course unless payment of all fees has been made and receipted. Fees are due in full at the time of enrolment.
All prices and transactions processed on this website are deemed to be effected in New Zealand and in New Zealand dollars only and, unless otherwise stated, include GST.
We accept payment via PayPal or direct deposit only. If payment is made using a credit card issued outside New Zealand, any currency conversion will be done according to the terms and conditions of the card. There may be a current conversion fee charged by your card issuer. Credit card payments are processed through PayPal.

Refunds

If you are not able to attend the event you have enrolled for, a substitute delegate may take your place, when the person is eligible to enrol in this course in case prerequisites exist. Prior notice of this substitution is required. Refunds or transfers to an alternative date can only be given with at least ten business days’ notice before the date of the event. If you wish to cancel your registration a full refund, minus a $50 administrative fee, will be given provided you have notified us in writing (by receipted email or signed-for letter) at least ten business days before the start of the course. If less than ten business days’ notice of cancellation or transference is given then we regret that a refund cannot be given. Refunds will not be given in any other circumstances except as required by law. Passive House Academy New Zealand (PHANZ) reserves the right to cancel any event if minimum numbers are not reached or instructors are unavailable due to unforeseen circumstances (like illness, death). In such cases a full 100% refund of the amount paid shall be given. Similarly, PHANZ reserves the right to change the venue of an event with prior notice to everyone enrolled.

Delivery 

Receipts of payment will be issued by PayPal. Separate invoices will be issued on request. Education events will be held at the dates and venues specified in the event announcement on our website.

Security

We do not store credit card information on our website or in our database. Your credit card details have the security offered by PayPal. No actual card data is held or used by us. You can find out more about PayPal at www.paypal.com


Privacy Policy

In order to demonstrate our firm commitment to privacy Passive House Academy New Zealand (PHANZ) has created this privacy policy statement. PHANZ's privacy policy applies to anyone who visits our website. It explains how we may collect data from you when you visit our website and how we use that information. 

Privacy, collection and use of personal information

When you visit our website we may use cookies to help us deliver useful functionality.

What are cookies and how do we use them?
A cookie is a small piece of data sent from a website and stored in your web browser while you are browsing a website. There are three different groups of cookies which we use:
1. Strictly necessary cookies
These are essential in order to enable you to navigate through our website and use its features. Without these, we would be unable to provide you with certain features;
2. Functionality cookies
Functionality cookies allow our website to remember choices you have made and help to provide an enhanced, more personal experience on our website;
3. Performance cookies
We use performance cookies to help us improve our website and our online services. These cookies gather information about how our site is used, including which pages you visit most often. These cookies are anonymous – which means that they will not collect information to identify you.

How to manage your cookies
You can delete cookies stored on your computer or change your privacy settings at any time via your browser settings. PHANZ will assume that you agree to the placement of cookies on your device, unless you specifically choose not to receive our cookies, in which case the website functionality may differ. PHANZ uses Google Analytics to collect information about how you use our website.

Privacy statement
PHANZ respects your privacy, any personal information that you volunteer will be treated in confidence, applying reasonable standards of security, in accordance with the Privacy Act 1993. Any information that you provide will not be made available to third parties except in accordance with applicable laws and regulations. PHANZ collects information through this website from you in three ways:
  • Via email
  • Via web technical logs
  • Via web forms
Email
If you choose to contact PHANZ via email, your details will be used only for the purposes for which you intended. When your email has been actioned, the original message will be retained by PHANZ for a reasonable period of time. Technical details of your visit to PHANZ are recorded for business reasons. This information cannot be used to ascertain your identity. This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies (see above).

Registering for newsletter online
If you register for a PHANZ newsletter, your name and email address will be recorded. We use Mailchimp for this purpose. Find Mailchimp's privacy policy here: https://mailchimp.com/legal/privacy/
You can opt out of receiving newsletters at any newsletter delivery.

Registering for courses online
If you register for a PHANZ course online, your details will be recorded. The service we use for this is Jotform, find Jotform's privacy policy here: https://www.jotform.com/privacy/
Information about payment security can be found in the Security section above. In addition to the records for payment purposes, your name, email and the course(s) you registered for will be recorded in our Moodle based online learning environment for the duration of the course(s). Any course activity you engage in, such as quizzes, workshops and so forth, will also be recorded. All your data will be deleted after a reasonable time following course completion.

Recording of online lectures
If you participate in a PHANZ online course that mentions recordings of lectures, your presence in the lecture and any interactions will be recorded. The service we use for the display of the recording is YouTube (unlisted video).
By registering for an online course, you consent to your presence in a course and any interaction being recorded, and the recording made available to other course participants. We encourage you to not use your full name on registering for the lecture, and switch off your camera in case you are uncomfortable with being recorded.

Changes to this privacy policy

We may modify this privacy policy at any time. We will notify you by publishing the changes on this website. If we determine the changes are material, you will be provided with additional, prominent notice as is appropriate under the circumstances, such as via email or in another conspicuous manner reasonably designed to notify you. If, after being informed of these changes, you do not cancel your course registration and continue to use our services beyond the advance-notice period, you will be considered as having expressly consented to the changes in the privacy policy.