Payment termsNo person shall be deemed to have completed enrolment requirements for a course unless payment of all fees has been made and receipted. Fees are due in full at the time of enrolment.
All prices and transactions processed on this website are deemed to be effected in New Zealand and in New Zealand dollars only and, unless otherwise stated, include GST.
We accept payment via PayPal or direct deposit only. If payment is made using a credit card issued outside New Zealand, any currency conversion will be done according to the terms and conditions of the card. There may be a current conversion fee charged by your card issuer. Credit card payments are processed through PayPal.
RefundsIf you are not able to attend the event you have enrolled for, a substitute delegate may take your place, when the person is eligible to enrol in this course in case prerequisites exist. Prior notice of this substitution is required. Refunds or transfers to an alternative date can only be given with at least ten business days’ notice before the date of the event. If you wish to cancel your registration a full refund, minus a $50 administrative fee, will be given provided you have notified us in writing (by receipted email or signed-for letter) at least ten business days before the start of the course. If less than ten business days’ notice of cancellation or transference is given then we regret that a refund cannot be given. Refunds will not be given in any other circumstances except as required by law. Passive House Academy New Zealand (PHANZ) reserves the right to cancel any event if minimum numbers are not reached or instructors are unavailable due to unforeseen circumstances (like illness, death). In such cases a full 100% refund of the amount paid shall be given. Similarly, PHANZ reserves the right to change the venue of an event with prior notice to everyone enrolled.
DeliveryReceipts of payment will be issued by PayPal. Separate invoices will be issued on request. Education events will be held at the dates and venues specified in the event announcement on our website.
SecurityWe do not store credit card information on our website or in our database. Your credit card details have the security offered by PayPal. No actual card data is held or used by us. You can find out more about PayPal at www.paypal.com
What are cookies and how do we use them?
A cookie is a small piece of data sent from a website and stored in your web browser while you are browsing a website. There are three different groups of cookies which we use:
1. Strictly necessary cookies
These are essential in order to enable you to navigate through our website and use its features. Without these, we would be unable to provide you with certain features;
2. Functionality cookies
Functionality cookies allow our website to remember choices you have made and help to provide an enhanced, more personal experience on our website;
3. Performance cookies
We use performance cookies to help us improve our website and our online services. These cookies gather information about how our site is used, including which pages you visit most often. These cookies are anonymous – which means that they will not collect information to identify you.
How to manage your cookies
You can delete cookies stored on your computer or change your privacy settings at any time via your browser settings. PHANZ will assume that you agree to the placement of cookies on your device, unless you specifically choose not to receive our cookies, in which case the website functionality may differ. PHANZ uses Google Analytics to collect information about how you use our website.
PHANZ respects your privacy, any personal information that you volunteer will be treated in confidence, applying reasonable standards of security, in accordance with the Privacy Act 1993. Any information that you provide will not be made available to third parties except in accordance with applicable laws and regulations. PHANZ collects information through this website from you in three ways:
- Via email
- Via web technical logs
- Via web forms
Registering for newsletter online
You can opt out of receiving newsletters at any newsletter delivery.
Registering for courses online
Registering for courses online
Information about payment security can be found in the Security section above. In addition to the records for payment purposes, your name, email and the course(s) you registered for will be recorded in our Moodle based online learning environment for the duration of the course(s). Any course activity you engage in, such as quizzes, workshops and so forth, will also be recorded. All your data will be deleted after a reasonable time following course completion.